Last updated: March 2025
1. Introduction
WizTV IPTV UK ("we", "our", "us") is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal information.
2. Data Controller
WizTV IPTV UK is the data controller responsible for your personal data. If you have any questions about this policy or our data practices, contact us at wiztv-uk@proton.me.
3. Information We Collect
We may collect the following types of information:
- Account Information: Name, email address, and WhatsApp number provided during registration or purchase.
- Payment Information: Payment details are processed securely through our third-party payment processors. We do not store your full card details on our servers.
- Usage Data: Basic service usage data to maintain and improve our IPTV service quality.
- Device Information: Device type and app version for compatibility and support purposes.
- Website Data: Cookies and analytics data as described in our Cookie Policy.
4. Legal Basis for Processing
Under UK GDPR, we process your personal data on the following legal bases:
- Contract: Processing necessary to fulfil our subscription service to you.
- Legitimate Interest: To improve our service, prevent fraud, and ensure security.
- Consent: For non-essential cookies and marketing communications, where applicable.
- Legal Obligation: Where we are required to process data by law.
5. How We Use Your Information
- Provide and maintain our IPTV service.
- Process your subscription payments.
- Send you login credentials and service updates.
- Provide customer support via WhatsApp and email.
- Improve our service quality and user experience.
- Comply with legal obligations.
6. Data Protection and Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction, in line with UK GDPR requirements.
7. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share data with:
- Payment processors to complete transactions securely.
- Service providers who assist in operating our platform, under strict data processing agreements.
- Legal authorities when required by UK law.
8. International Transfers
Where your data is transferred outside the UK, we ensure appropriate safeguards are in place as required by UK GDPR, such as standard contractual clauses or adequacy decisions.
9. Data Retention
We retain your personal data only for as long as necessary to provide our service and fulfil legal obligations. Account data is typically retained for the duration of your active subscription plus 12 months after expiry, unless a longer retention period is required by law.
10. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data where there is no compelling reason for continued processing.
- Right to Restrict Processing: Request that we limit how we use your data.
- Right to Data Portability: Request your data in a structured, commonly used format.
- Right to Object: Object to processing based on legitimate interest.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, contact us at wiztv-uk@proton.me. We will respond within one month as required by UK GDPR.
11. Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
12. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.
13. Changes to This Policy
We may update this Privacy Policy periodically. We will notify subscribers of significant changes via email and by posting the updated policy with a revised date.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights:
Email: wiztv-uk@proton.me
Phone: +44 7853 739267