Contact

WhatsApp is the quickest way to an answer. Message us and a person on the UK support team replies, whether it is about ordering, setting up or a channel that has dropped.

Reach us

Message us on WhatsApp, seven days a week on UK hours. Setup questions, renewals and anything that stops working all go to the same chat.

Prefer email? Write to hello@wiz.tv. Email replies take a few hours rather than minutes, so for anything urgent use WhatsApp.

What to include

• Ordering or renewing: the plan you want and, if you have had WizTV before, the username or email you used.
• Setup help: your device, the app you installed and a photo of the screen if something looks wrong.
• A channel dropping: the channel name, your device and roughly what time it happened.
• Refunds: the name or email you ordered with and your order number. The refund policy explains the 14-day window.

Before you message

The setup guides cover every device with screenshots, and the IPTV UK guide explains how it all fits together. Most setup questions are answered there in two minutes, but if you would rather do it together, message us and we go through it button by button.

Rights holders

Copyright notices go to hello@wiz.tv with the subject line marked as a takedown notice. The copyright and takedown page lists what a notice needs to contain.